Terms and Conditions

THROUGHOUT THESE TERMS AND CONDITIONS "WE", "US" OR "OUR" MEANS STERLING PART, AND "YOU" OR "YOUR" MEANS YOU, THE CUSTOMER. TERMS AND CONDITIONS STATED BY US IN CONJUNCTION WITH YOU PLACING AN ORDER, CONSTITUTE THE CONTRACT BETWEEN US AND YOU FOR THE SUPPLY OF GOODS. THE CONTRACT IS NOT VARIABLE UNLESS WE AGREE TO VARY IT IN EITHER BY WRITING OR BY EMAIL.

 

PRICES AND PAYMENT

All prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly monitored and updated and we reserve the right to change or update pricing at any time prior to your order being confirmed. Pricing of Products displayed on this website do not include shipping/handling charges.

If you would like to collect a product from our warehouse, no additional handling charges will be applied. When you require an order to be sent via a courier, the additional costs associated with freight and handling will be applied in the checkout/shopping cart before payment is required.

Our e-shop payment methods are currently limited to PayPal. Customers who order online and wish to pick up the items, you are able to pay with Credit/Debit cards such as VISA/Mastercard, Cheque and Cash.

Payment is taken once we have established that we can fulfil your order(s), checked details, stock availability and then we will dispatch your goods. Tax invoices are sent with all order.

Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, send an email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.

 

SHIPPING & DELIVERY

National:

As per and Subject to these stated Terms and Conditions, we will supply the products to you as indicated on your order confirmation at the time that your order is placed.

Delivery time frames in Australia can take up to 10 working days (does not include Saturday, Sunday and Public Holidays) from the date that your payment is received by us. Also depending on delivery destination requirements and location of specific products, the delivery could be as soon as the next available working day. We will make every effort to ensure that all deliveries are dispatched within 2 working days.

Products are addressed and delivered to the address submitted and indicated on your order confirmation. In a situation where no one is available to sign for and take delivery of your ordered products, courier service will leave a card requesting you to call them to arrange a suitable time and date for delivery or collection. Although best efforts are made to deliver in specified time frames, there is no guarantee that the delivery will be made in the stated time and we do not guarantee that the delivery will be made in that time frame.

To prevent situations where you miss our courier delivery, please provide additional delivery instructions when finalising your order.
Ownership of purchased goods transfers to you the buyer upon receipted delivery as does any risk of loss.

We DO NOT ship any panel unless pre-arrangement has been made.

 

International: 

For our International deliveries, we will be using AUSPOST to freight the parts to our overseas customers. All pricing can be found on the AUSPOST website. 

Your order will be packed into a box suitable for the quantity and size of the order, sometimes the package will be custom made to fit all parts. We will ensure each individual part will be wrapped in bubble wrap for extra protection. 

All parts in the order will be checked before packaged and dispatched to ensure no damage product leave the warehouse.

Pricing for shipping on all International orders are based on the total weight of the package regardless of the size of the package. Weight is measured in kilograms.

The maximum length for international delivery is: 105cm

Please note: We take no responsibility for any parts that arrived at your door step damaged due to the fault of the courier. 

 

PURCHASING

All items offered on our website are subject to availability. To purchase any products on our eShop, select the number of products you may want to purchase and click the "Add to Basket" button shown on each product page. Click the "Check Out" or "Check out with Pay Pal" button, whichever is suitable to you, when making an order.

When you place an order to purchase, it is up to you to provide accurate personal and payment details. It is up to you to resolve this issue by contacting us either by email or phone our head office with the correct details before the order is dispatched. If you fail to do so, we are not responsibility if your Order gets lost in delivery or if you do not receive it within ten days when purchase was made.

Your order represents an offer to us to purchase a product which is then accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order information are not accessible via internet. We keep these data in confidence according to our privacy policy.

Please ensure before purchasing - to go over the description carefully and compare the sample to the picture of the part you wish to order. Failing to do so will result in a 20% handling charge. 

 

WARRANTY

All external body, mechanical and cooling products belonging to Sterling Parts Australia comes with a 12 month Warranty. The warranty starts on the purchase date and an invoice must be provided for replacement. The warranty covers for the products only and does not cover for labour or handling. 

What is covered? 

Cooling & Mechanical Parts:

  • Product/s arriving faulty through couriers, freight or postage deliveries. You must submit a valid claim within 7 days of receiving the product/s for a replacement, refund or exchange. 
  • Product/s malfunctioning under normal use, eg. leaking seals and electric ports failing. 
  • By any chance we, Sterling Parts Australia, send the correct matching products to your order, but the part does not meet the specifications or requirements part/s you are replacing. You are then entitled for a refund or seek for the proper replacement if we do supply it. Please read the section below for more details. 

What is not covered?

All Parts: 

  • Product/s damaged by accident, fire, earthquakes, floods, abuse, misuse, or any kind of external contact and physical harm. 
  • Product/s altered, deformed and reshaped from manufacture design. 
  • Body panels painted in different colour to what was supplied by us, Sterling Parts Australia. 
  • Product/s lost or stolen under your own care. 
  • Product defects from wear and tear or otherwise normal ageing of the product. 

 

TRANSACTION POLICY

All transactions on this website are processed in AUD (Australian Dollars). You must be eighteen (18) years of age or older to use our website to place orders. You can not place orders if you are under eighteen (18) years of age. By using our website, you are accepting these Terms and Conditions and you acknowledge that you are over the age of eighteen (18). If losses are incurred by Sterling Parts that are the result of a minor using this website, Sterling Parts may seek compensation from the Parents and or Guardians of the minor that instigated said loss.

 

REFUND POLICY

Sterling Parts will refund any undamaged/unopened purchases for any reason for up to 7 days. The refund is for the cost of the purchased product/s only and does not cover postage costs.

A refund may also be given if the parts supplied can not be replace due to out of stock. This will also apply to mechanical parts that fall under the warranty section of the Terms and Conditions. 

This includes INTERNATIONAL deliveries also. 

 

PRIVACY POLICY

Sterling Parts is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us.  

 

CUSTOMER SERVICE

Any complaints regarding the goods or services supplied should be made to:

Sterling Parts Australia

155 Chifley Street

Smithfield NSW 2164

(02) 9729 2828

online@sterlingparts.com.au